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Capabilities

Operational workflows your bank needs to get AI right

The workflows your team handles today — MidLyr runs them through AI, with full audit coverage and zero integration risk.

01 Customer Inquiry

Resolve inquiries before they become escalations

Connect CRM, core banking, and payment platforms into a single reconciliation layer. Records are matched automatically before an analyst opens the case — no tab switching, no PDF comparison. Inquiries that require 45 minutes of manual research today resolve in minutes.

< 1 min Time to resolution
  1. 01
    Connect your systems

    Import your API spec — MidLyr maps CRM, core banking, and payments in days.

  2. 02
    Records reconcile automatically

    Every case is pre-matched across all sources before it lands in the queue.

  3. 03
    Surface the unified view in-CRM

    A browser extension shows the reconciled record directly — no new tools to adopt.

02 Incident Management

Monitor everything. Miss nothing.

Sampling-based compliance monitoring has a structural ceiling. MidLyr monitors every event continuously — each one scored for risk in real time and routed to the right person based on your escalation thresholds. Detection that previously took days happens within hours.

100% Event coverage
  1. 01
    Every event is captured

    No sampling. No gaps. Every interaction across every channel.

  2. 02
    Risk-scored and auto-routed

    Real-time scoring routes issues to the right team instantly — not in batches.

  3. 03
    Audit trail by default

    Every resolution is logged with a complete record — no separate documentation process.

03 Marketing Asset Review

From submission to approval in hours, not days

Every asset your institution ships — rate sheets, promotional banners, email campaigns — has to clear compliance before it goes live. MidLyr reviews each asset against your regulatory ruleset in minutes, with issues flagged at the line level. Campaign timelines that span 12 days today complete in one.

< 24hr Review cycle time
  1. 01
    Submit any asset

    Rate sheets, banners, email campaigns — any format, any channel.

  2. 02
    Line-level review against your ruleset

    Issues flagged with exact citations: "APY disclosure on line 3 does not match current Reg DD requirements."

  3. 03
    Approval logged automatically

    Every review and approval is recorded — no separate documentation process needed.

More capabilities

Across every banking touchpoint

MidLyr handles the full surface area of AI-mediated banking — from account access to revenue generation.

Account Access

Enabling customers to check balances through ChatGPT

Deploy MidLyr to give customers instant access to account balances, transaction history, and spending insights through AI assistants — without building a single new API endpoint.

3 wk Time to launch
Payments

Processing AI-initiated transfers with full audit coverage

Use MidLyr to enable customers to initiate fund transfers through AI chat. Built-in authentication and compliance checks created a complete audit trail for every transaction.

100% Audit coverage
Disputes

Letting customers file disputes in 2 minutes via AI chat

Let customers file Reg E disputes directly through their AI assistant. Evidence gathering, regulatory rule application, and case tracking — all handled conversationally.

2 min Average filing time
Revenue Growth

3x conversion rate on credit card offers delivered through AI chat

Use MidLyr's offer engine to surface targeted credit card offers during natural AI conversations. Customers apply on the spot without leaving the chat.

3x Conversion vs. email

Own the AI channel

Book a 30-minute demo and go live in under 6 weeks.